Refund Policy

Damage Deposit

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A £500 damage deposit is required for all direct bookings. This may be held or charged to the payment method provided. The deposit is processed on the day of check-out, subject to the property being left in accordance with our house rules and without damage or additional charges.

Where a refund is due, it will be processed on the same day. Please allow a few business days for the refunded amount to appear back in your bank account, depending on your bank or payment provider.

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Direct Bookings – Cancellation Policy

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For bookings made directly with us:

• Bookings of fewer than 5 nights: You may cancel up to 5 days before check-in to receive a full refund.

• Bookings of 5–13 nights: You may cancel up to 7 days before check-in to receive a full refund.

• Bookings of 14 nights or more: You may cancel up to 14 days before check-in to receive a full refund.

• 24-hour cancellation period: If you cancel within 24 hours of making your booking, you will receive a full refund, except where the booking is made within 14 days of the scheduled check-in date.

Cancellations made after the applicable deadline may not be eligible for a refund. Any refund will be made to the original payment method used for the booking.

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Airbnb Bookings

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For bookings made through Airbnb, the cancellation and refund terms set by Airbnb for that particular reservation will apply. Please refer to your Airbnb booking confirmation for the applicable cancellation policy.